Join Us Before Your Competitor Does
Arabic
Chinese
Dutch
English
French
Italian
Portuguese
Spanish; Castilian
Help & Support Center
Chat with Support
Get instant help from our support team
Frequently Asked Questions
Find quick answers to the most common questions
Account & App Access
You can create an account by clicking on the "Sign Up" button on our homepage or mobile app. Fill in your details including name, email, phone number, and create a secure password. You'll receive a verification code to confirm your account.
Click on "Forgot Password" on the login page. Enter your registered email or phone number, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
If you're having trouble logging in, ensure you're using the correct credentials. For verification issues, check your spam folder for the verification email. If you still can't verify, contact our support team for assistance.
Go to your account settings and select "Profile" or "Payment Methods." You can update your personal information, contact details, and payment methods there. Make sure to save your changes.
To cancel your membership, go to Account Settings > Membership > Cancel Membership. Follow the prompts to complete the cancellation. Note that you'll retain access until the end of your current billing period.
Fixaars offers both free and premium membership options. The basic account is free, while premium membership provides additional benefits like priority booking and exclusive discounts. Check our pricing page for details.
Booking & Scheduling
Browse our service categories, select the service you need, choose a provider, pick a date and time, and confirm your booking. You'll receive a confirmation notification with the provider's details.
Go to "My Bookings," select the booking you want to modify, and choose "Reschedule" or "Cancel." Please note that cancellation fees may apply depending on the timing of your cancellation.
If your booking isn't confirmed within the expected timeframe, try contacting the provider directly through the app. If you still don't receive confirmation, contact our support team for assistance.
Click on any provider's profile to view their ratings, reviews, experience, certifications, and services offered. This helps you make an informed decision before booking.
Once your booking is confirmed, you can message or call your provider directly through the app. Go to "My Bookings," select the booking, and use the "Message" or "Call" button.
If the service was incomplete, document the issue with photos if possible and contact our support team immediately. We'll work with you and the provider to resolve the situation.
Payment & Billing
We accept credit/debit cards, mobile wallets, and bank transfers. You can also pay cash upon service completion if the provider offers this option.
Charges are typically processed after the service is completed and confirmed. Some services may require an advance payment or deposit, which will be clearly indicated during booking.
Contact our support team immediately with your booking details and payment information. We'll review your case and process a refund or correction if appropriate.
Yes, we use industry-standard encryption and secure payment gateways to protect your financial information. We never store your complete card details on our servers.
You can download receipts from your booking history. Go to "My Bookings," select the completed booking, and click "Download Receipt." The receipt includes a detailed breakdown of charges.
Check your booking history to verify the charge. If you still don't recognize it, contact our support team immediately for investigation.
Service Quality & Complaints
Try contacting the provider through the app first. If they don't respond, contact our support team immediately. We'll help reschedule or find an alternative provider, and you won't be charged.
Rate your experience in the app and provide detailed feedback. You can also contact our support team to file a formal complaint. We take all complaints seriously and will investigate the matter.
After your service is completed, you'll receive a prompt to rate your experience. You can also go to "My Bookings," select the completed booking, and leave a rating and review.
Yes, you can choose any available provider for your next booking. You can also save your favorite providers for easy booking in the future.
App & Communication
Ensure you have a stable internet connection. If the issue persists, try restarting the app or contacting our support team for assistance.
Check your app permissions and ensure the app has access to your microphone and phone. Update to the latest version of the app if needed. Contact support if issues continue.
Check your notification settings both in the app and your device settings. Ensure notifications are enabled for Fixaars. Also check that "Do Not Disturb" mode is off.
General Questions
Fixaars offers a wide range of services including home repairs, cleaning, plumbing, electrical work, carpentry, painting, and many more. Browse our service categories to see all available options.
Yes, all providers undergo a verification process including identity verification, background checks, and skill assessment before they can offer services on our platform.
Our customer support team is available during business hours. For urgent issues outside these hours, you can submit a support ticket and we'll respond as soon as possible.
Account & Verification
Click "Become a Provider" on our website or app. Complete the registration form with your details, upload required documents (ID, certifications), and submit your application. We'll review and notify you of your approval status.
Verification typically takes 1-3 business days. If it's been longer, contact our provider support team with your application reference number for an update.
Go to your provider dashboard, select "Profile Settings," and update your service areas, skills, or availability schedule. Changes are reflected immediately.
Check your email for a suspension notice explaining the reason. Contact our provider support team to discuss the issue and learn about the appeal process if applicable.
Job Requests & Scheduling
Check your availability settings and ensure your status is set to "Active." Also verify that your notification settings are enabled and your profile is complete with updated skills and service areas.
When you receive a booking request, review the details and click "Accept" or "Decline." If you decline, provide a brief reason. Accepted bookings are automatically added to your schedule.
Yes, but only in emergencies and with customer approval. Contact the customer through the app to explain the situation and propose new times. Frequent rescheduling may affect your ratings.
Depending on the timing, you may be entitled to a cancellation fee. Late cancellations by customers are noted in their profile and may result in cancellation fees paid to you.
If you receive overlapping booking requests, decline one immediately and explain the conflict. Keep your availability calendar updated to prevent double bookings.
Payments & Earnings
Payments are typically processed within 2-3 business days after service completion and customer confirmation. You can track your earnings in the "Earnings" section of your dashboard.
Go to your dashboard, select "Payment Settings," and update your bank account or payment method information. Ensure all details are accurate to avoid payment delays.
Check your earnings statement for a detailed breakdown. If you still believe there's an error, contact provider support with your booking reference number for investigation.
Yes, Fixaars charges a service commission on each completed booking. The commission rate is detailed in your provider agreement and can be viewed in your dashboard.
Receipts are automatically generated for each completed booking. Customers can download them from their booking history. You can also access and send receipts from your completed bookings section.
App & Technical Issues
Try clearing the app cache, updating to the latest version, or reinstalling the app. If the problem persists, contact technical support with details about your device and the issue.
Check your notification settings in both the app and your device. Ensure the app has permission to send notifications and that battery optimization isn't blocking notifications.
Verify that you have a stable internet connection and the app has the necessary permissions for messaging and calling. Try restarting the app or contact support if issues continue.
Ensure location services are enabled for the app and set to "Always Allow" or "While Using." Check that you have a clear GPS signal and try restarting the app if location issues persist.
Customer Interaction
Try contacting the customer through multiple channels (call, message). Wait for a reasonable time as specified in the guidelines, then report a no-show through the app. You may be entitled to a cancellation fee.
For no-shows, use the "Report No-Show" button in the booking details. For unsafe situations, prioritize your safety first, leave the location if necessary, and contact emergency services if needed. Then immediately report the incident to Fixaars support.
Try to resolve issues professionally with the customer first. If you can't reach an agreement, contact Fixaars support to mediate. Document everything with photos and detailed notes.
General Questions
Jobs are assigned based on several factors including your skills, availability, location, ratings, and response time. Customers can also directly select providers they prefer.
Yes, customers can rate and review your service after each booking. Maintaining high ratings improves your visibility and helps you get more bookings. You can view your ratings in your dashboard.
You can contact support through the app's help section, by email, or by using the chat widget on our website. Provider support is available during business hours for any questions or concerns.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you!